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Set up your kit

Control panel

Installation

Step 1 - Register your control panel

    1. Plug the cord into a power point and switch it on at the wall. Wait a few minutes for the screen to power up.
    2. Once it’s powered up, you will need to register your control panel, before you can begin installation, please call 0800 787 238. You will be asked for your control panel IMEI number. You can find this on the back of your control panel - see image below.
    3. imei5

Step 2 - Where to place

  • Place your control panel on a flat, stable surface within reach of a power point.
  • Make sure it’s in a spot with reliable Spark mobile coverage (at least one bar).
  • If possible, place it away from doors and windows where it may be obvious from outside.
  • Where possible, keep your control panel away from items such as cordless phones, microwaves and broadband modems to maximise sensor range.

Step 3 - Cell test

Once you have registered your control panel, you can set it up. A cellular test will check that your control panel is talking to the Morepork network.

Watch demo:


 How to run a cell test:

  1. Below the screen of your control panel are two physical buttons, a '+' icon and a 'Home' icon. The 'Home' button will return you to the home screen of your control panel.  Not to be confused with the 'Home Control' button on the touch screen.
    Press home

  2. Tap settings2
  3. Enter the default user code 1234
  4. Tap sys test
  5. Tap cell test
  6. Tap start

If the control panel screen turns off the first time, run another cell test. When you see ‘Cellular wireless path tested successfully’, your Morepork is starting configuration. 
It is important you leave your panel for 30 minutes until you see the screensaver - this will ensure it has completed configuration and is ready to set up.

Step 4 - Customising your panel user codes

There are two default codes setup on your control panel, for security reasons make sure you change both of these codes - instructions to follow:

  • The master user code  - this is used by the primary Morepork user when disarming your Morepork from your control panel and for accessing the panel settings.
  • The installer code - this is different to your master user code. It gives you access to installer settings, so will be used when you are connecting devices to your Morepork. It cannot be used for arming or disarming your Morepork.

 Change your master user code:

    1. Press home2 
    2. Tap settings3
    3. Enter the default user code '1234
    4. Tap users
    5. Tap the  pencil edit
    6. Click into the field labelled ‘User Code’ and delete the existing code.
    7. Enter your new 4-digit user code and tap ‘Next’.
    8. Re-enter your new user code and tap ‘Done’.
    9. Tap save 

Your master user code has now been updated.

 

Change your installer code:

    1. Press the home3 button
    2. Tap settings4
    3. Enter the default installer code '9976' on screen. If this code doesn't work, it means your panel hasn't finished setting itself up yet. Wait a few minutes and try again.
    4. Tap users2
    5. Tap  pencil edit2
    6. Click into the field labelled ‘Installer’, then tap 'User Code
    7. Delete the existing code, and enter your new 4-digit installer code. Then tap‘Next’.
    8. Re-enter your new installer code and tap ‘Done’.
    9. Tap save2

Your installer code has now been updated. You can continue on with the setup.

Any other user codes that you set up later, can be used to disarm your Morepork from your panel, but will not give access to the panel settings.

 

Step 5 - Connect WiFi

We recommend that you connect your control panel to your WiFi network if you have one. If for some reason the Spark mobile network goes down in your area, your Morepork will not be able to upload images or communicate with you. However, if your control panel is connected to a working WiFi network, your panel can use this to communicate with you instead and operate as normal. This is known as ‘dual path communication’. It will also mean that the control panel will then automatically receive software updates without you having to do anything.

To connect your panel to WiFi:

  1. Press home4
  2. Tap settings5 and enter your master user code
  3. Tap 'System Settings
  4. Tap 'Wireless Settings
  5. Tick the checkbox beside ‘Wi-Fi’ to turn on WiFi
  6. Once it’s ticked, tap 'Wi-Fi Settings
  7. Select your WiFi network and enter your WiFi password
    Note - your WiFi password is case sensitive and will not work if it has any special characters in it such as ! or @
  8. Tap ‘Done and then Connect
  9. You will see a ‘Connected’ message under ‘Wi-Fi’ when it has successfully connected
  10. Run a quick WiFi test to check your WiFi was set up correctly. Press home5
  11. Tap settings6 and enter your master user code
  12. Tap  systest
  13. Tap 'Wi-Fi Test
  14. Tap ‘Run'
  15. You will see a ‘Pass’ message under ‘Test Result’ if your WiFi has set up correctly

You've now completed installation and setup of your control panel and can continue on with the installation of your Morepork sensors.

 


More Information

About your control panel

Read more

The control panel is the brains of your Morepork. It monitors all of your sensors and is one of two ways to arm and disarm your system. It uses a Spark 3G SIM card to talk to your smartphone and the sensors in order to give you the control in the palm of your hand.

With a 91dBA siren that sounds during an alarm event and a backup battery that kicks in during a power cut, the panel plays a big part in giving peace of mind that your house is being taken care of when you aren’t there. 

Morepork sensors work off a short range radio frequency to the control panel with a 200m open air range. This means in an average sized kiwi home (150-200sqm), your sensors will be able to communicate with your control panel from one side of your home to the other.

Help

Read more

Having trouble installing your Morepork control panel?

  • Have you registered your panel? If not, contact our Support Team by calling 0800 787 238
  • Having trouble registering your panel? Contact our Support Team by calling 0800 787 238
  • Installer code not working? Make sure you have left your control panel to set up for 15 minutes, and the screensaver is displayed.
  • Cell test failing? Check your control panel is in a place with reliable Spark mobile coverage (at least one bar).
Set up your kit

Door & window sensors

Installation

Step 1 - Connect to your panel

Before you install your door & window sensors, you need to connect them to your control panel, so they communicate with your Morepork.

Watch demo:

Connect:

  1. Get your first door & window sensor out of the box and put the transmitter (larger piece) and magnet (the smaller piece) together so the sensor is closed. Make sure the magnet is on the same side of the transmitter as the arrow, and that the two pieces are at the same height.
  2. On your control panel, press home6
  3. Tap settings7 and enter your installer code. 
    You should have customised this when you installed your control panel, otherwise it will be 9976 by default, we recommend you change this for security purposes.
  4. Tap 'Installation' then 'Security Sensors'
  5. Tap 'Auto Learn Sensor'. This puts your panel into pairing mode for 2 minutes, so it can find your nearby sensors.
  6. Close to the panel, separate the two pieces of your door & window sensors, to replicate opening. Your panel will beep and bring up a pop up, requesting the sensor is added.
  7. Tap 'OK'. You can name your sensors here, or you can do so later via the web portal. You can also customise the delay on your door & window sensors - the default delay is 30 seconds before your alarm is triggered. 
  8. Tap 'Add New' to add the sensor to your Morepork panel. Your panel will verbally confirm it has been added.
  9. To test your sensors are installed correctly, close your door & window sensor by putting the two pieces together; making sure the magnet is on the same side of the transmitter as the arrow, and that the two pieces are at the same height.
  10. On your control panel, press home7 then tap 'Status'.
  11. Separate the two pieces, and your panel will say 'Sensor open'. You will also see under 'Status' on your panel, the sensor will change from 'Closed' to 'Open'. 
  12. Repeat for all of your door & window sensors.

Step 2 - Attach to your doors & windows

Where to place:

  • Place sensors at main entry points to your home, for example the front and back doors.
  • Think about likely entry points not covered by other sensors (such as image or motion sensors), eg: French doors or ranchsliders, upstairs balcony doors, ground-floor windows and windows easily accessed by climbing.
  • Remember you can add more door & window sensors to your Morepork at any time.
  • Suitable for indoor use only.
  • See ‘Placement Examples’ at the bottom of the page to see install examples.

Watch demo:

Install: 

  1. The larger piece, the transmitter, should go on the fixed part of the door or window, for example the frame. The smaller magnet should go on the moving part, for example the door itself. If there’s not enough room on the door or window frame, it’s okay to swap these over.
  2. Position each sensor at the top or bottom of a door or window so it’s discreet and out of sight. When the door’s closed, the two pieces should sit 5 to 10mm apart – about the width of a pencil. Make sure the magnet is on the same side of the transmitter as the arrow, and that the two pieces are at the same height.
  3. If your doors or windows aren’t flush and the transmitter and magnet can’t sit side by side, you can install the transmitter and magnet at right angles to each other. See ‘Placement Examples’ at the bottom of the page to see install examples.
  4. Once you’ve decided where the sensor will go, clean the area with the wipes provided and allow it to dry. Then peel off the adhesive backing and press each piece firmly into place. Make sure the door or window is closed while you’re installing the sensor, and that the sensor isn’t in the way of the door or window opening.
  5. Once the sensor is in place, open the door and listen for feedback from the control panel. If it chimes and says ‘Sensor open’, you’ve installed the sensor correctly.
  6. Repeat these steps for your other door & window sensors.

 


More Information

About your door & window sensors

Read more

These sensors monitor whether a door or window is open or closed. Each sensor is made up of two pieces, a transmitter and a smaller magnet, which send a signal to the control panel when separated.

Door & window sensors are small enough to be used on drawers, cupboards, liquor or medicine cabinets, the freezer – anything that opens and closes.

Placement examples

Read more

The transmitter is the more sensitive component, so it’s best to install it on the fixed part of the door or window where there’ll be less rattling around.

Standard doors:

If your doors sit flush, install the transmitter on the door frame and the magnet on the door itself.

standarddoor1

If you prefer, you can install the sensor horizontally at the top of the door.

standarddoor2

French or bi-fold doors:

On French or bi-fold doors where one section has to be opened first, you can install the sensor at the top of the door. First place the magnet on the door, as close to the top as possible. Then place the transmitter on the door frame, facing down toward the floor.

bifold1

Where either door can be opened first, you can install the magnet on one door (the one you open most) and the transmitter on the other. This allows you to monitor both doors with one sensor.

bifold2

 

Recessed doors:

If the transmitter fits on the door frame, install it there and place the magnet on the moving door. It’s okay for the pieces to sit at right angles, as long as the magnet is on the same side of the transmitter as the arrow.

recessed1

If the transmitter doesn’t fit on the door frame, install it on the moving door and place the magnet on the frame. Make sure the magnet is on the same side of the transmitter as the arrow.

recessed2

If you still can’t get the transmitter and magnet to sit side by side, use the foam blocks provided to bring them level.

recessed3

Standard windows:

Install the magnet on the moving part of the window as close to the frame as possible. Then place the transmitter on the frame.

standardwindow1

Where either window can be opened first, you can install the magnet on one window (the one you open most) and the transmitter on the other. This allows you to monitor both windows with one sensor.

standardwindow2

 

Sash windows:

Install the magnet on the moving part of the window as close to the frame as possible. Then place the transmitter on the frame. It’s okay for them to be at right angles, as long as the magnet is on the same side of the transmitter as the arrow.

sash1

If you prefer, you can install the sensor horizontally. Place the transmitter flat on the window sill, not too close to the window itself. Place the magnet on the moving part of the window.

sash2

Help

Read more

Having trouble installing your Morepork door and window sensors? 

  • Check each transmitter and magnet are positioned 5 to 10mm apart.
  • Check the magnet is on the same side of the transmitter as the arrow, and the two pieces are at the same height.
  • If you’re having trouble connecting your door & window sensors to your control panel, contact our Support Team by calling 0800 787 238
Set up your kit

Image sensors

Installation

Step 1 - Connect to your panel

Before you install your image sensor, you need to connect it to your control panel, so it communicates with your Morepork. 

Watch demo:

Connect:

  1. Remove your image sensor from the box, do not remove the yellow battery tab yet.
  2. On your control panel, press home8
  3. Tap settings8 and enter your installer code. 
    You should have customised this when you installed your control panel, otherwise it will be 9976 by default, we recommend you change this for security purposes.
  4. Tap 'Installation' then 'Security Sensors'
  5. Tap 'Auto Learn Sensor'. This puts your panel into pairing mode for 2 minutes, so it can find your nearby sensors.
  6. Close to the panel, remove the battery tab from your image sensor and move the sensor around. If your panel doesn’t respond, remove a battery and repeat, or try gently shaking the sensor. Your panel will beep and display up a pop up, requesting the sensor is added. Make sure this says 'Image Sensor', if not, tap 'Cancel' and repeat this step. 
  7. Tap 'OK', you can rename your sensor here, or do it later via the web portal.
    Note - if you have already connected an image sensor, you will need to change the name of each additional sensor before moving to the next step.
  8. Tap 'Add New' to add the sensor. Your control panel will verbally confirm it has been added. 
  9. To test it is installed correctly, press the physical home button on your panel then tap 'Status'.
  10. After a few moments, if it shows 'Tampered' under the status, slide the back onto the sensor and it will show 'Activated'. You can then clear the tamper status on the ‘Alerts’ tab on the panel. If you can't see it under status, return to step 3 and repeat the steps.
  11. Repeat for any additional image sensors.

Step 2 - Attach to your wall

Where to place:

  • Think about where you want visual coverage – entry points to the house, possible break-in locations, places you may want to peek into.
  • Alternatively choose a high traffic area that people are likely to pass through, like a hallway or an open-plan living room. Remember you can add more image sensors to your Morepork at any time.
  • Image sensors should be installed 2.4 metres from the floor – use the measuring tape provided as a guide. This offers the best angle to monitor the room, and allows small pets to move around without triggering your alarm.
  • Make sure you install image sensors out of direct sunlight, or they may malfunction.
  • For best results, avoid pointing your image sensors directly at any light sources in your house as this may affect the photo quality.
  • To avoid false alarms, image sensors should be installed away from heat pumps, air vents and fireplaces.
  • Ideally, do not install your image sensor facing out a window or toward a mirror - this can cause false alarms or malfunction and can also drain the battery life.
  • Suitable for indoor use only.

Watch Demo:

Install:

  1. Stick the tape measure provided to the wall where you want to install your image sensor. The full length of the tape measure is the height you should install your sensor - 2.4 metres.
  2. Ask someone to hold the image sensor just above the height of the measuring tape (2.4 metres from the floor). The control panel may beep as you move the image sensor, as it will think it’s being tampered with. You can ignore these beeps until you’ve got your image sensor correctly installed.
  3. Visit morepork.nz/portal on your computer or tablet and login using the details you set up at purchase.
  4. In the Morepork web portal, go to the ‘Image Sensor’ tab. Choose ‘Peek-In and click ‘Peek-In Now to take a photo via the image sensor almost instantly. Then go to ‘Gallery’ to see your photo. You’ll need to wait a minute or two for the photo to upload, and then refresh the page.
  5. You can change the angle and position of the image sensor until you’re happy with the view it captures. To adjust the angle, slide the pin out and lift and turn the sensor. Then push the pin back into the bracket.
  6. Once you’ve decided where the sensor will go, clean the area with the wipes provided and allow it to dry. Then peel off the adhesive backing and press the sensor firmly into place. It is recommended to install using the screws provided.
  7. Repeat these steps for any other image sensors. Note that when you install additional image sensors, you’ll need to select which sensor you want to take a photo by ticking the ‘Peek-In’ checkbox.

More Information

About your image sensor

Read more

An image sensor is like a standard motion sensor, but with a built-in camera. When triggered, it can send a photo of whatever triggered it to your smartphone. You can also ask it to take a photo – called ‘peeking in’ – any time via the Morepork app or the web portal, whether your system is armed or not. The camera is infrared so it works at night as well as during the day.

Help

Read more

Having trouble installing your Morepork image sensor? 

  • Make sure you’ve removed the yellow battery pull tab.
  • If you can’t see your photos in the gallery, make sure you’ve waited a few minutes and then refresh the page.
  • If you can’t login to the web portal, contact our Support Team.
  • If you are seeing an ‘initialisation error’ in the web portal, contact our Support Team.
  • If you’re having issues pairing your image sensor to your panel, try removing the batteries and putting them back in, while your panel is in auto-learn mode.
  • If the LED on the front of the sensor doesn't flash red when you insert the batteries, try swapping them out for some new ones.
  • Make sure the red light is on the back of your panel.
Set up your kit

Indoor video camera

Installation

Step 1 - Getting started

  1. Make sure you have access to your modem and a power point.
  2. Check you’re still logged into the morepork.nz/portal on your computer or tablet.
    Your login session times out after half an hour of no activity. Make sure you’re using the same WiFi network as you want to use for the video camera. We recommend you use an up to date browser, ideally Firefox, Safari or Chrome.
  3. Have your WiFi password ready so you can connect your video camera to your network. If you don’t have WiFi you can still use the video camera, but it will need to stay connected to your modem by the ethernet cable. 

Note that if you have any special characters in your SSID or WiFi password, you may need to remove these to allow your video camera to connect

 

Step 2 - Connect to WiFi

Watch Demo:

Please note our Indoor Video Camera (V520IR) is not compatible with the Vodafone Ultra Hub (H500-t) modem. If this is your modem, please contact our support team here

Install instructions:

  1. Plug the ethernet cable provided into your modem and then into your indoor video camera.
  2. Once you’ve plugged in the ethernet cable, plug in the power cord. Make sure you connect your video camera in the correct order: first modem, then power.
  3. Leave your camera for a minute or two while it powers up. Wait for the light on the front of the camera to turn on and change from red to flashing green to solid green. This may take a couple of minutes.
  4. In the web portal on your computer or tablet, go to the Video tab and click the link Add camera to this account. Follow the on-screen steps to set up your camera. If you see 'No new cameras were found', enter the 12 digit mac address from the back of your indoor video camera.
    You may be asked to update Java to allow the video to stream. Follow the instructions, and close and reopen your browser if prompted.
  5. Next - you'll need to set up your wireless network so your camera will work via WiFi. In the web portal click 'Set Up Wireless', and select your WiFi network.
  6. To make sure the camera is connected to your WiFi network, unplug the power and ethernet cables. Reconnect the power only, and let the camera set itself up again. This will take a minute or two. You’ll see the solid green light again when it’s done.
  7. While you are waiting for this, make sure your control panel is connected to WiFi, if you haven't already done so.
  8. Once your camera has connected, click Live Video. It may take a couple of minutes to load, and then you’ll see live footage. Adjust the position of the camera until you’re happy with the view it captures.
  9. To add another video camera, go to the Video tab and click 'Settings'. 

More Information

Help

Read more

Having trouble installing your Morepork indoor video camera? 

  • Please note that our Indoor Video Camera (V520IR) is not compatible with the Vodafone Ultra Hub (H500-t) modem. If this is your modem, please get in touch with our support team here 
  • Check you plugged in the video camera in the correct order - first modem, then power.
  • Make sure you waited for the light to turn from red, to flashing green, to solid green.
  • Make sure you are using the same WiFi network on your laptop/computer that you want to connect your video camera too.
  • When setting up your WiFi, make sure you followed the prompt to unplug your camera from the power and then reconnect it. If you didn’t, repeat this step.
  • For any other issues, contact our Support Team.

About your indoor video camera

Read more

The video camera can stream live footage to your smartphone, tablet or computer, so you can check in on what’s happening at home. If a sensor is triggered when your Morepork is armed, the video camera will save two clips around a minute long, one beginning 45 seconds before the trigger event. You can change your video camera settings to record additional clips at any time, including when your Morepork is disarmed. The video camera is infrared so it works at night as well as during the day, and has a viewing range of six metres in the dark.

Where to place

Read more
  • Choose a place with good WiFi strength within reach of a power point.
  • You may want your indoor video camera in the busiest part of the house, where most activity occurs.
  • If you have pets, the indoor video camera is ideal for monitoring areas they have access to as motion detection is disabled by default.
  • To move your indoor video camera, just unplug and reposition it, then plug it back in and wait for the solid green light. You can experiment and move it as often as you like.
  • Suitable for indoor use only.